FAQs
How do I set up a store for my team?
We'd love to work with you! To get started, email us at info@loveluckypenny.com Please include your organization name and anticipated sale start date (please note we need a minimum of a 2-week lead time to set up your store). If you have your logo handy, please include that in the email so we can start getting our creative juices flowing! We will then send you a form to get some specifics.
What is your turnaround time for orders placed in my team store?
We know you want to wear your gear asap! Depending on the scope and magnitude of your project, we shoot for a 2-week turnaround once your store closes. Please understand there are occasional delays due to stock of specific items that may be out of our control, but we are diligent to identify and avoid those issues as much as possible to deliver your goods on time!
What is the turnaround time for LP Mom and LP Kids items?
Orders that only include items from those collections are typically in stock and ship within 2-business days. These items can also be picked up at hey,daisy! De Pere.
How are items delivered?
That is up to you! In the set-up process, you can determine delivery method and that will be communicated during the checkout process. Items can be delivered to one central location for your organization to distribute (we do sort and bag individual orders to make this process easy), we can ship each order direct to the customer, or if you're in the Green Bay area, items can be picked up at our retail store hey, daisy! during business hours. We can also offer a combination of the above options so customers can choose to save on shipping, but please note once a method is selected during checkout, we will deliver it that way!
What format do you need my logo in?
An illustrator file (.ai or .eps) is definitely preferred. But a .pdf or high resolution (300 dpi) .jpg will work as well. If you don't have a logo our design team can create one for you for an art charge of $25/hour.
Is there a fee for setting up a team store?
We require a $150 deposit required to get things going. This ensures the time our design team puts in is accounted for on the front side. The deposit will be returned to you with your "give back" funds upon completion of your sale provided your net sales exceed the amount outlined in your contract.
How do you choose which items are included in my store?
We've been in the retail business for 22 years, so we have a really good grasp on what sells. If you're looking for a cheap, low quality apparel...this is NOT the place! Our customers love that their LP Legend gear fits well and is SO soft and comfy! In the team store set-up process, we will work together to achieve your goals and can offer some different price points, but we need you to trust us because we want your store to be a success! We offer a wide range of proven bodies and best-sellers in quality fabrics that we know your team will love.
Do you offer sizing samples?
We offer size charts on each product listing to assist in sizing, and will often include notes regarding specific items if they run big, small, true to size. Depending on your needs and location, samples may be an option. We can discuss this during setup if you'd like to offer this option (please note this can add to turnaround time).
What additional services do you provide?
We want your sale to be a success and know that comes down to marketing! All team stores include a social media package that includes a graphic in several formats for you to post and share! We include one design in 3 formats...Facebook post, Facebook/Instagram Story and Instagram post...any additional formats sizes will incur an artwork charge of $25/hour.
Do you offer returns/exchanges?
Team store apparel is made to order and we therefore are unable to offer returns/exchanges.
Can I order LP Mom and LP Kids items with my order?
Yes! If you place an order in your team store and also order any items from our LP collections, these items will be delivered with your order. You may also order them at any time and we will ship them directly to you.
Does my organization get a percentage of the sales?
Yes, of course! Percentages range from 10-30% and are based on the type of organization and anticipated quantity of orders. This percentage will be agreed upon during the set-up process and in your final contract.
Do you only have apparel?
Nope! We have pretty extensive resources and can find what you need! We've done blankets, hats, earrings, bags, stickers...you name it, we can do it (or at least we will try!!)!
Can orders be placed after the sale end day?
The closing date of your team store will be in all product listings and should be communicated to your organization during the sale. In order to process orders in a timely manner, the store will close on the date in your contract and no orders will be accepted after that time. If you would like to re-open the store at a later date, or would like to keep it open full time, we can arrange that and can work with you on the specifics of how that works.
How do I get started?
Email us at info@loveluckypenny.com